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Publikuar:
sht 10 2025
06:39
sht 10
Operational Manager
Operational Manager
About Barrister Global Services Network
Barrister Global Services Network is a leading provider of IT services and support, delivering nationwide coverage to some of the world’s top companies. With decades of experience, we specialize in end-to-end IT solutions, field services, and client-focused operations. At Barrister, people and performance drive everything we do.
Position: Operational Manager
📍 Location: Corporate Office
🕒 Schedule: Full-time, 3:00 PM – 12:00 AM (Monday to Friday)
Position Summary
We are seeking a results-driven Operational Manager to lead daily operations within Barrister’s IT support infrastructure. The right candidate will oversee workflows across multiple service delivery units, ensure SLA compliance, and drive efficiency through process optimization and strong team leadership.
Key Responsibilities
Manage cross-functional operational teams to deliver seamless daily performance.
Oversee workflows across Dispatch, Call Center, Quality, and Field Services.
Monitor KPIs, ensure SLA compliance, and implement performance improvements.
Lead escalated issue resolution and drive long-term solutions.
Build staffing plans, mentor team members, and foster collaboration.
Provide operational insights to leadership and client-facing teams.
Prepare data-driven reports and forecasts for management decisions.
Ensure compliance, manage risks, and support audits.
Required Qualifications
Bachelor’s degree in Business, Operations, or related field.
5+ years in operations management, service delivery, or process management.
Experience managing cross-functional teams with measurable success
Strong knowledge of SLAs, KPIs, and operational best practices.
Proficiency with MS Office Suite / Google Workspace.
Excellent leadership, problem-solving, and decision-making skills.
Key Competencies
Leadership & Team Building
Process Optimization
Data-Driven Decision Making
Collaboration & Stakeholder Management
Accountability & Results Orientation
📩 Apply now by sending your CV to emalaj@barrister.com
📞 Contact us: +355 67 695 6556
#Hiring #OperationsManager #CareerOpportunity #BarristerGlobal #LeadershipJobs
About Barrister Global Services Network
Barrister Global Services Network is a leading provider of IT services and support, delivering nationwide coverage to some of the world’s top companies. With decades of experience, we specialize in end-to-end IT solutions, field services, and client-focused operations. At Barrister, people and performance drive everything we do.
Position: Operational Manager
📍 Location: Corporate Office
🕒 Schedule: Full-time, 3:00 PM – 12:00 AM (Monday to Friday)
Position Summary
We are seeking a results-driven Operational Manager to lead daily operations within Barrister’s IT support infrastructure. The right candidate will oversee workflows across multiple service delivery units, ensure SLA compliance, and drive efficiency through process optimization and strong team leadership.
Key Responsibilities
Manage cross-functional operational teams to deliver seamless daily performance.
Oversee workflows across Dispatch, Call Center, Quality, and Field Services.
Monitor KPIs, ensure SLA compliance, and implement performance improvements.
Lead escalated issue resolution and drive long-term solutions.
Build staffing plans, mentor team members, and foster collaboration.
Provide operational insights to leadership and client-facing teams.
Prepare data-driven reports and forecasts for management decisions.
Ensure compliance, manage risks, and support audits.
Required Qualifications
Bachelor’s degree in Business, Operations, or related field.
5+ years in operations management, service delivery, or process management.
Experience managing cross-functional teams with measurable success
Strong knowledge of SLAs, KPIs, and operational best practices.
Proficiency with MS Office Suite / Google Workspace.
Excellent leadership, problem-solving, and decision-making skills.
Key Competencies
Leadership & Team Building
Process Optimization
Data-Driven Decision Making
Collaboration & Stakeholder Management
Accountability & Results Orientation
📩 Apply now by sending your CV to emalaj@barrister.com
📞 Contact us: +355 67 695 6556
#Hiring #OperationsManager #CareerOpportunity #BarristerGlobal #LeadershipJobs
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