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Publikuar:
gush 29 2025
03:37
gush 29
Client Experience Manager
Client Experience Manager
🌍 About Barrister Global Services Network
Barrister Global Services Network is a leading IT service provider with more than 40 years of experience delivering nationwide IT support and end-to-end service solutions. Our mission is to provide reliable, timely, and high-quality service to clients worldwide. With operational teams in Durrës, Prishtinë, and Ferizaj, we continue to grow and expand our talented workforce.
📌 Position: Client Experience Manager
Department: Client Experience
Location: Remote / Corporate Office (as required)
Schedule: Monday – Friday
Pay Level: Level One Agent
🔹 Responsibilities
Act as the primary contact for assigned clients.
Monitor SLA compliance and drive accountability for escalations.
Handle and document escalations, providing timely client updates.
Collect and analyze client feedback to improve service delivery.
Collaborate with Dispatch, Call Center, Field Services, and Quality teams.
Provide data-driven insights for business reviews and audits.
🔹 Requirements
3+ years in client-facing or IT service delivery roles.
Strong understanding of SLAs, escalation protocols, and service performance.
Proficiency with MS Excel, Outlook, or Google equivalents.
Excellent communication and organizational skills.
Strong analytical thinking and problem-solving mindset.
📩 Apply now!
Send your CV via WhatsApp at +355 67695 6556
🌍 About Barrister Global Services Network
Barrister Global Services Network is a leading IT service provider with more than 40 years of experience delivering nationwide IT support and end-to-end service solutions. Our mission is to provide reliable, timely, and high-quality service to clients worldwide. With operational teams in Durrës, Prishtinë, and Ferizaj, we continue to grow and expand our talented workforce.
📌 Position: Client Experience Manager
Department: Client Experience
Location: Remote / Corporate Office (as required)
Schedule: Monday – Friday
Pay Level: Level One Agent
🔹 Responsibilities
Act as the primary contact for assigned clients.
Monitor SLA compliance and drive accountability for escalations.
Handle and document escalations, providing timely client updates.
Collect and analyze client feedback to improve service delivery.
Collaborate with Dispatch, Call Center, Field Services, and Quality teams.
Provide data-driven insights for business reviews and audits.
🔹 Requirements
3+ years in client-facing or IT service delivery roles.
Strong understanding of SLAs, escalation protocols, and service performance.
Proficiency with MS Excel, Outlook, or Google equivalents.
Excellent communication and organizational skills.
Strong analytical thinking and problem-solving mindset.
📩 Apply now!
Send your CV via WhatsApp at +355 67695 6556
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